REFUND POLICY

Effective Date: May 17, 2025

POLICY OVERVIEW

Affiloop.io ("Company," "Platform," "we," "us," or "our") is committed to ensuring customer satisfaction while maintaining sustainable business operations. This Refund Policy ("Policy") establishes the terms, conditions, and procedures governing refund requests for our affiliate marketing automation platform and related services.

This Policy applies to all subscription plans, premium features, and additional services offered through our platform located at https://affiloop.io. By subscribing to our services, you acknowledge and agree to the refund terms outlined herein.

Corporate Information:

TABLE OF CONTENTS

  1. General Refund Principles
  2. Subscription Refund Eligibility
  3. Trial Period and New Subscriber Protections
  4. Refund Request Process
  5. Processing Timeline and Methods
  6. Non-Refundable Items and Exceptions
  7. Technical Issues and Service Disruptions
  8. Upgrade, Downgrade, and Plan Changes
  9. Cancellation vs. Refund Procedures
  10. Dispute Resolution for Billing Issues
  11. Regional and Legal Considerations
  12. Policy Modifications and Updates

1. GENERAL REFUND PRINCIPLES

1.1 Satisfaction Commitment

We strive to deliver exceptional value through our affiliate marketing automation platform. Our refund policy reflects our commitment to:

1.2 Service-Based Refund Framework

As a Software-as-a-Service (SaaS) platform, our refund policy recognizes the unique characteristics of digital services:

1.3 Good Faith Standard

All refund requests are evaluated based on:

2. SUBSCRIPTION REFUND ELIGIBILITY

2.1 Monthly Subscription Refunds

Full Refund Eligibility (14-Day Window):

Prorated Refund Considerations:

Limited Refund Circumstances:

2.2 Annual Subscription Refunds

Enhanced Protection Period (30-Day Window):

Prorated Annual Refunds:

Long-Term Subscription Considerations:

2.3 Enterprise and Custom Plan Refunds

Negotiated Terms:

3. TRIAL PERIOD AND NEW SUBSCRIBER PROTECTIONS

3.1 Free Trial Provisions

14-Day Trial Period:

Trial Extension Circumstances:

3.2 First-Time Subscriber Benefits

Enhanced Refund Protection:

Satisfaction Guarantee:

3.3 Trial-to-Paid Conversion

Billing Transparency:

4. REFUND REQUEST PROCESS

4.1 Initiation Requirements

Required Information:

Documentation Standards:

4.2 Submission Methods

Primary Request Channel:

Merchant of Record Processing:

Alternative Contact Methods:

4.3 Verification Process

Identity Confirmation:

Request Evaluation:

5. PROCESSING TIMELINE AND METHODS

5.1 Review Timeline

Standard Processing:

Expedited Processing:

5.2 Refund Methods

Merchant of Record Processing:

Supported Refund Channels:

Processing Considerations:

5.3 Communication Standards

Status Updates:

6. NON-REFUNDABLE ITEMS AND EXCEPTIONS

6.1 Excluded Services and Situations

Non-Refundable Circumstances:

Merchant of Record Fees:

Third-Party Integration Costs:

6.2 Usage-Based Limitations

High Utilization Threshold:

Resource Consumption Factors:

6.3 Time-Sensitive Exclusions

Extended Usage Periods:

7. TECHNICAL ISSUES AND SERVICE DISRUPTIONS

7.1 Platform Availability Guarantees

Service Level Commitments:

Compensation for Outages:

7.2 Technical Issue Resolution

Support Process:

Resolution Standards:

7.3 Force Majeure Considerations

Extraordinary Circumstances:

Alternative Compensation:

8. UPGRADE, DOWNGRADE, AND PLAN CHANGES

8.1 Mid-Cycle Plan Changes

Upgrade Procedures:

Downgrade Considerations:

8.2 Plan Change Refund Implications

Refund Availability:

Billing Adjustments:

8.3 Feature Access and Migration

Data Preservation:

9. CANCELLATION VS. REFUND PROCEDURES

9.1 Subscription Cancellation

Cancellation Process:

End-of-Term Benefits:

9.2 Immediate Termination Requests

Emergency Cancellation:

Refund vs. Cancellation Decision:

9.3 Account Reactivation

Returning Customer Benefits:

10. DISPUTE RESOLUTION FOR BILLING ISSUES

10.1 Internal Dispute Process

First-Level Resolution:

Escalation Procedures:

10.2 Chargeback and Payment Disputes

Merchant of Record Advantage:

Collaborative Dispute Process:

Chargeback Prevention:

10.3 Alternative Resolution Methods

Mediation Services:

11.1 Global Tax Compliance

Merchant of Record Benefits:

Refund Tax Implications:

Local Business Operations:

11.2 International Customer Rights

European Union (GDPR Region):

United States (Various State Laws):

11.3 Cross-Border Considerations

International Refund Processing:

12. POLICY MODIFICATIONS AND UPDATES

12.1 Change Notification Process

Advance Notice:

Grandfathering Provisions:

12.2 Policy Improvement Process

Customer Feedback Integration:

Stakeholder Consultation:

12.3 Version Control and Documentation

Policy Archive:

CONTACT INFORMATION

Refund Request Submission

Primary Contact:

Billing Support

Customer Service:

Escalation Contact

Management Review:

Effective Date: May 17, 2025

This Refund Policy is effective as of the date listed above and governs all refund requests for Affiloop.io services. This policy should be read in conjunction with our Terms of Service and Privacy Policy, which together form the complete agreement between you and Affiloop.io.

For the most current version of this policy, please visit https://affiloop.io/refund-policy.